Effective date: September 2026
These Terms and Conditions apply to purchases made from ECS Electrical Car Services through our website or by any other method where we expressly agree to supply goods to you.
Please read them before placing an order.
Nothing in these Terms affects any statutory rights you may have as a consumer.
1. About us
ECS Electrical Car Services is operated by Martin Santos trading as ECS Electrical Car Services.
Trading address:
182 Eastwood Road
Rayleigh
Essex
SS6 7LY
United Kingdom
VAT registration number: 427200292
General and order enquiries: sales@electricalcarservices.com
Bespoke and technical enquiries: martin@electricalcarservices.com
Telephone / WhatsApp: 07710 945405
In these Terms, “ECS”, “we”, “us” and “our” mean ECS Electrical Car Services.
“You” and “your” mean the person or organisation purchasing goods from us.
A Consumer Customer is an individual purchasing goods wholly or mainly for purposes outside their trade, business, craft or profession.
A Business Customer is anyone purchasing goods wholly or mainly for business purposes.
2. Our products
ECS supplies automotive, marine and associated electrical products, including standard components, cable, terminals, electrical accessories, battery leads, wiring products and bespoke or made-to-order products.
We take reasonable care to ensure that product descriptions, photographs, specifications and technical information are accurate. Minor variations in colour, appearance, packaging or specification may occur, particularly where manufacturers update products.
Images are illustrative unless expressly stated otherwise.
Dimensions, capacities, current ratings and other technical information should be checked before ordering where suitability is important.
3. Technical advice and product suitability
We may provide technical information or general guidance to help customers select products.
Unless we have expressly agreed otherwise in writing, it remains your responsibility to ensure that a product is suitable for your particular vehicle, equipment, application and electrical system.
Automotive and marine electrical work can involve significant electrical currents and safety-critical systems. Products should be installed by a suitably competent person and in accordance with applicable manufacturer instructions, electrical requirements and good engineering practice.
If you are unsure which product you require, please contact us before ordering.
Nothing in this section excludes liability which cannot legally be excluded.
4. Placing an order
Orders can normally be placed through our website.
Business Customers may also submit purchase orders where ECS has agreed to accept orders in this way.
When you submit an order, you are offering to purchase the goods shown in your order.
An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.
A contract between you and ECS is formed when we confirm acceptance of the order or dispatch the goods, whichever occurs first.
We may decline an order before acceptance, including where:
goods are unavailable;
payment cannot be authorised;
there is an obvious error in price or product information;
we cannot deliver to the requested destination;
an order breaches purchasing restrictions stated on the website; or
we reasonably suspect fraud or misuse.
If we have already taken payment for an order we cannot accept, we will refund the amount paid.
5. Bespoke and made-to-order products
Some ECS products are manufactured, assembled, cut or customised to a customer's requirements.
These may include:
bespoke wiring looms;
specially manufactured electrical assemblies;
made-to-order battery leads;
products made to dimensions or specifications supplied by you;
cable, heat shrink, sleeving, tubing or similar materials cut specifically to a customer-requested length; and
other personalised or customised products.
It is your responsibility to check all specifications, measurements, cable sizes, lengths, terminal types, orientations and other information supplied to us.
Once manufacture or customisation has begun, an order for genuinely bespoke or personalised goods may not be capable of being cancelled.
The statutory right to cancel an online purchase does not apply to goods which are made to a consumer's specifications or clearly personalised where the relevant legal exemption applies.
Simply being prepared or assembled after an order is placed does not necessarily make a standard product bespoke. We will only rely on the bespoke-goods exemption where it properly applies.
Your statutory rights remain unaffected if bespoke goods are faulty, not as described or otherwise fail to conform to the contract.
6. Prices and VAT
Prices displayed to Consumer Customers will show the total price payable, including VAT where applicable, except where the website is clearly operating in a business or trade context permitted by law.
Any mandatory delivery or other charges that can be calculated in advance will be clearly shown before you place your order.
Where a delivery charge depends on the destination or the contents of the order, it will be calculated and displayed during checkout.
For Business Customers, prices may also be shown exclusive of VAT where this is made clear. VAT will then be added at the applicable rate.
We may change prices at any time, but changes will not normally affect orders we have already accepted.
If a pricing error is obvious and could reasonably have been recognised as an error, we may cancel the affected order and refund any payment made.
7. Payment
Payment must be made using one of the payment methods offered at checkout or otherwise agreed with ECS.
Goods will normally only be dispatched once cleared payment has been received unless we have agreed credit terms with a Business Customer.
Payment transactions may be processed by third-party payment providers. ECS does not receive or store complete payment-card information where payment is handled directly by such a provider.
8. Availability
All orders are subject to availability.
Where an item becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible.
We may offer:
an estimated revised delivery date;
an alternative product, which you are free to decline; or
cancellation and a refund for the unavailable item.
9. Delivery
Delivery options, estimated timescales and charges will be shown on the website or agreed with you before the order is accepted.
Unless a different delivery period has been agreed, goods ordered by Consumer Customers will normally be delivered without undue delay and no later than 30 days after the contract is formed.
Delivery times provided by us or a carrier are estimates unless we expressly agree a guaranteed delivery date.
We are not responsible for delays caused by circumstances outside our reasonable control, although your statutory rights continue to apply.
10. Delivery address and safe-place instructions
You are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because you supplied an incorrect or incomplete address, we may charge reasonable additional costs incurred in recovering, redirecting or redelivering the goods.
If you specifically instruct us or the carrier to leave a parcel in a safe place, with a neighbour or at another nominated location, the delivery may be treated as completed when the parcel is delivered in accordance with that instruction, to the extent permitted by law.
Nothing in this section limits any rights you may have where goods are lost, damaged or delivered somewhere you did not authorise.
11. Risk in the goods
For Consumer Customers, responsibility for the goods normally passes to you when you, or a person identified by you to receive them, takes physical possession of them.
Different rules may apply if you independently arrange your own carrier rather than using a delivery service offered by ECS.
For Business Customers, risk passes on delivery unless otherwise agreed in writing.
12. Damaged, missing or incorrect deliveries
Please inspect your order as soon as reasonably possible after delivery.
If goods appear damaged, items are missing, or you have received the wrong product, please contact:
sales@electricalcarservices.com
as soon as reasonably practicable.
Providing photographs of damaged packaging and products may help us investigate the matter with the carrier.
We may ask you to retain the packaging while a claim is investigated.
Failure to report delivery damage within an administrative reporting period does not remove statutory consumer rights.
13. Lost parcels
If an order has not arrived within the expected delivery period, please contact us.
We may need to investigate the shipment with the relevant carrier before confirming that a parcel has been lost.
Where goods are confirmed as lost before delivery to a Consumer Customer, we will provide an appropriate replacement or refund.
We will not restrict a Consumer Customer's statutory rights merely because a carrier's internal claims procedure has not been completed.
14. Consumer right to cancel
If you are a Consumer Customer purchasing online or at a distance, you will normally have the legal right to change your mind and cancel your order.
For most goods, the cancellation period ends 14 days after the day on which you, or someone nominated by you, receives the goods.
Where an order contains several items delivered separately, the cancellation period normally runs from receipt of the last item.
You do not need to give a reason for cancelling.
To exercise your right to cancel, you must tell us clearly that you wish to cancel.
You can email:
sales@electricalcarservices.com
You may also use the model cancellation form at the end of these Terms, although you do not have to use it.
15. Returning goods after cancellation
After telling us that you wish to cancel, you must return the goods without undue delay and normally within 14 days.
Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.
We recommend using an appropriate tracked and insured delivery service because you remain responsible for taking reasonable care of goods being returned.
You may examine goods as you reasonably would in a shop.
We may make a deduction from the refund where the value of goods has been reduced because you have handled them beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Original packaging should therefore be retained and used where reasonably possible, but the absence of original packaging does not automatically remove a Consumer Customer's statutory cancellation rights.
16. Refunds following consumer cancellation
Where you validly cancel an order under your statutory cancellation rights, we will refund:
If you chose a more expensive or enhanced delivery service, the additional delivery cost does not have to be refunded.
We will normally issue the refund within 14 days of receiving the returned goods or, if earlier, receiving satisfactory evidence that you have sent them back.
Refunds will normally be made using the original payment method unless otherwise agreed.
17. Goods excluded from change-of-mind cancellation
The statutory right to cancel may not apply to certain goods, including goods that are genuinely made to your specifications or clearly personalised.
For ECS this may include, where the legal exemption applies:
bespoke wiring looms;
individually specified electrical assemblies;
made-to-order leads manufactured to your specifications;
specially customised goods; and
materials cut specifically to a non-standard customer specification.
This exclusion relates only to cancellation because you have changed your mind.
It does not remove your rights if the goods are faulty, not as described or otherwise do not conform to the contract.
18. Faulty goods – Consumer Customers
Goods supplied to Consumer Customers must meet the standards required by UK consumer law, including being:
If goods do not conform to the contract, you may have statutory rights to reject them, have them repaired or replaced, receive a price reduction or receive a refund, depending on the circumstances and the time that has passed.
In particular, Consumer Customers will normally have a short-term right to reject goods that do not conform to the contract within 30 days, subject to the applicable legislation.
After this period, rights to repair, replacement, price reduction or final rejection may apply.
If you believe a product is faulty, please contact us at:
sales@electricalcarservices.com
Please provide the order details and a description of the problem.
We may ask for photographs, test information or other reasonable details to help diagnose the issue.
Where goods are genuinely faulty and a return is reasonably required, ECS will bear reasonable return costs in accordance with your statutory rights.
19. Incorrectly ordered goods
Please check product specifications carefully before ordering.
If you accidentally order an unsuitable product, your ability to return it will depend on whether you are a Consumer Customer exercising a statutory cancellation right, a Business Customer, or whether the product is bespoke or otherwise excluded from cancellation.
Please contact us before attempting to return any goods so that we can provide the appropriate return instructions.
20. Business Customer returns
Statutory consumer cancellation rights do not apply to Business Customers.
Unless goods are faulty or ECS has agreed otherwise in writing, returns by Business Customers are at our discretion.
Any agreed business return must:
have been authorised by ECS in advance;
be returned within the period we specify;
be in suitable condition for resale; and
include appropriate identification or order details.
We may deduct reasonable handling, inspection, repackaging or restocking costs from a discretionary business refund where these costs have genuinely been incurred.
Bespoke, customised, made-to-order and specially procured goods are normally non-returnable for Business Customers unless faulty or otherwise agreed.
21. Business Customer product inspection
Business Customers should inspect goods promptly following delivery and notify ECS within a reasonable period of any apparent shortage, damage or error.
This requirement is intended to allow us to investigate problems promptly and does not exclude rights which cannot lawfully be excluded.
22. International orders
Where we offer delivery outside the United Kingdom, you are responsible for ensuring that the goods can legally be imported, possessed and used in the destination country.
Unless expressly included in our quoted price, the recipient is responsible for any applicable:
International delivery times may be affected by customs clearance and other matters outside our control.
23. Manufacturer information and warranties
Some products may be covered by a manufacturer's warranty in addition to your legal rights.
Any manufacturer's warranty is subject to that manufacturer's terms and is separate from your statutory rights against ECS where applicable.
A warranty does not replace or reduce the rights of Consumer Customers under consumer law.
24. Our liability to Consumer Customers
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any rights or remedies which cannot legally be excluded.
If you are a Consumer Customer, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill.
We are not responsible for business losses suffered by a Consumer Customer where the goods were purchased wholly or mainly for private use.
25. Our liability to Business Customers
If you are a Business Customer, to the maximum extent permitted by law, ECS will not be liable for:
Subject to liabilities which cannot legally be limited or excluded, our total liability arising from a particular order will normally be limited to the total amount paid or payable to ECS for the goods giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited.
26. Events outside our control
We will not be responsible for a failure or delay in performing our obligations where caused by events outside our reasonable control.
Examples may include severe weather, transport disruption, carrier failures, industrial disputes, shortages, failure of communications networks, cyber incidents, natural disasters, government action or interruption to utilities.
Where such an event materially affects your order, we will take reasonable steps to minimise the effect and keep you informed.
Consumer Customers may retain rights to cancel where performance is substantially delayed.
27. Personal information
We use personal information in accordance with our Privacy Policy.
Information required to process an order may include your name, billing and delivery details, contact information, order information and transaction-related information.
Payment information may be processed directly by third-party payment providers.
Please refer to the Privacy Policy on our website for further information about how personal data is collected, used, retained and protected.
28. Website content and intellectual property
Unless otherwise stated, the text, graphics, logos, photographs and other content on the ECS website are owned by ECS or used with permission.
Content may be viewed and printed for personal or legitimate business purchasing purposes.
It must not be reproduced, republished or commercially exploited without permission where doing so would infringe our intellectual property rights or those of another owner.
29. Website availability
We aim to keep the ECS website available and accurate but cannot guarantee uninterrupted or error-free operation.
We may temporarily suspend or change the website for maintenance, security, technical or operational reasons.
Where a website error affects an order, we will deal with the order in accordance with these Terms and applicable law.
30. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in our business, website, delivery arrangements or the law.
The Terms applying to an order will normally be those in force when the order was placed.
The current version will be published on our website with its effective date.
31. Complaints
If something has gone wrong, please contact us first so that we can try to resolve the matter.
Email: sales@electricalcarservices.com
Please include your order number and enough information for us to investigate the issue.
32. Governing law
These Terms are governed by English law.
If you are a Consumer Customer resident elsewhere in the United Kingdom, you will also retain any mandatory legal protections available to you in the part of the UK in which you live.
Consumer Customers may bring legal proceedings in the courts having jurisdiction under applicable consumer law.
For Business Customers, the courts of England and Wales will have exclusive jurisdiction, unless ECS agrees otherwise in writing.
