From date of despatch, please allow 1 to 2 working days (Mon to Frid, exc. Bank holidays) for delivery. We use a Courier Next working day delivery service for all products and will endeavour to despatch products immediately on the working day of order if ordered before the 1pm cut off time. Lead times may apply to 'Bespoke' items. A DPD delivery pre-advice text or e-mail is sent to you the day the item is despatched. A second notification, on the day of delivery is then sent giving you details of your 1 hour delivery window. The text or e-mail message allows you to re-organise delivery to another day or select a safe place for your parcel to be left if this is preferred. Should any items on your Order be out of stock for more than 3 working days we will contact you by email to let you know of your options.
Important information: Customers must inform us in writing or in another durable medium within 14 working days from notification of despatch if they do not receive their Orders within this time. We are unable to offer any compensation if non delivery has not been reported to us within this time.
To avoid any delay in despatch, please select the correct UK Zone when entering your shipping address on registration or at checkout.
The following Zones and the relevant post codes are classed as NON UK MAINLAND:
Channel Islands, Isle of Man, Isles of Scilly, Northern Ireland, Isle of Wight,
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
We will be unable to despatch your Order until the correct delivery charge is paid for the above postcodes.
As Courier charges are a minimum of £21.00 to Customers in Non Mainland destinations, irrespective of weight, we will use Royal Mail First Class Tracked and Signed for lighter items, the minimum postage charge of £6.00 will still apply.
Delivery Costs:
UK
We do not have a minimum order charge but we do have a minimum delivery charge of £6.00 (exc. VAT)
Courier prices can be viewed in your shopping basket whilst browsing and/or ordering.
If your order is urgent and you require goods to be delivered the next morning please phone us for a quote, stock levels and options.
Please note orders must be placed and payment cleared before 1pm for any Next Day service.
Saturday Delivery(exc. Bank Holidays) - UK Mainland only (not guaranteed)
Orders must be placed and payment received before 1pm on the Friday for this service
From £16.00.(exc. VAT)
Courier
Over 10kg: prices vary according to the weight of your order and will be quoted on request.
OVERSEAS - Tracked Service
From £8.20 (exc. VAT)
Prices vary by Zone, Country and weight of Order, you will be able to view shipping costs in your Shopping Basket before checkout.
Europe (Tracked and Signed For) is usually 3-5 working days, from date of despatch.
Rest of the World (Tracked and or Signed For) is usually 5-7 working days, from date of despatch.
These times are not guaranteed.
Please note that we are not responsible for any Import duties, Taxes or any other Customs clearance charges that may well be charged by Non EU destination Countries or Countries with Customs restrictions. It is the duty of the Customer to pay these charges before parcels will be released from Customs for delivery. Also, where Orders are over 2kg in weight and must be shipped via Courier all Non EU Customers will need to provide us with a PID (Personal Identification Number) number- this is a HMRC Customs requirement.
