We use a DPD fully tracked next working day service (not guaranteed) from the date of despatch. We aim to despatch orders within 48hours of receipt of cleared payment (Mon. to Thurs.) The cut off time for any potential next working day delivery is 1 pm (Mon to Thurs). Orders placed on a Friday before 1 pm may be delivered on a Monday. We will contact you by email should any items on your order be out of stock for more than 3 working days from receipt of your order (Mon to Frid).
When your order has been despatched, DPD will send you a delivery pre-advice text or e-mail before and on the day of delivery giving you details of a one-hour delivery window. The text or e-mail message, by selecting 'options" allows you to re-organise delivery to another day or select a safe place for your parcel to be left if this is preferred.
Please read our Delivery Terms and Conditions: >>Section 4.5 ________________________________________________________________________________________________________
Our Courier class the following areas as NON-UK- Mainland and we are therefore unable to ship orders and may cancel your order unless the following correct Postal Zones are selected when entering your Shipping address. Please DO NOT select UK- Mainland for any of the following zones:
Select UK- Scottish Highlands, Isle of Wight if your postcode is: AB30-38, AB 41-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH14-26, PH30-41, PH49-50, all Isle of Wight postcodes.
Select UK- Scottish Islands if your post code is: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Select UK- Channel Islands for all postcodes in the Channel Islands
Select UK-Isle of Man for all postcodes in the Isle of Man
Select UK-Isles of Scilly for all postcodes in the Isles of Scilly
Select UK-Northern Ireland for all postcodes in Northern Ireland
____________________________________________________________________________________________
Important information: Customers must inform us in writing or in another durable medium within 10 working days from notification of despatch if they do not receive their Orders within this time. We are unable to offer any compensation if non-delivery has not been reported to us within this time and we cannot be held responsible if no one is at home to accept delivery. Also, we are unable to issue refunds if the Customer has given us the wrong delivery address.
Please note if you pay by PayPal your PayPal ADDRESS IS NOT AUTOMATICALLY SENT TO US. We only deliver to the address you have registered on our website.
We are currently only shipping within the UK and suspending our European, Republic of Ireland and Rest of the World despatch services. We, therefore, request that customers from Europe, the Republic of Ireland and the Rest of the World do not order from us at present.
We are also disabling these services on our shipping systems and therefore no shipping to destinations outside the UK will be available to select at checkout.
We will update Customers as soon as the situation changes.
Disclaimer:
(as in our Terms and Conditions)
4.5 We are not responsible for entry errors made in the order process. No refunds can be issued if our Courier delivers to the wrong address or is unable to deliver because the Customer has given us the wrong, unrecognised or incomplete shipping address or is not at home and has not informed and arranged alternative delivery with DPD. Customers are advised to reorder, online, submitting the correct delivery address. If we are in receipt of the goods being returned to us by the Courier company no refund of the original shipping costs will be issued to the Customer in this instance. If goods are able to be redelivered, the Customer will have to pay all redelivery costs before enabling this service.
UK Mainland
Up to 5kg: £6.00 plus VAT
From 5 to 30kg: £10.00 plus VAT
As prices are calculated by DPD weight perimeters. Courier prices over 30kg, where freight costs come into effect, can be viewed in your 'Shopping Basket' whilst browsing, before ordering and at checkout.
UK- Non Mainland
Up to 5kg: Where the Royal Mail option is given (for items less than 2kg and to places that DPD class as Non-Mainland UK) WE HAVE A MINIMUM CHARGE OF £6.00 PLUS VAT
As prices are calculated by DPD weight perimeters, Shipping costs prices over 2kg can be viewed in your shopping basket whilst browsing, before ordering and at checkout.
_________________________________________________________________________________________________________
Saturday Delivery(excl. Bank Holidays) - UK Mainland only (not guaranteed)
Orders must be placed and payment received before 1 pm on Friday for this service
From £16.00 plus VAT
Courier
Over 10kg: prices vary according to the weight of your order and can be viewed in your shopping basket as you order.
