Delivery of Goods 

FREE UK (Mainland only) on orders over £100 exc. VAT

We aim to despatch all orders on the working day of purchase if placed before 1.30pm, or at least within 1 to 2 working days. Lighter items are despatched via Royal Mail Tracked and Signed for Service, heavier items via Courier Tracked and Signed. For peace of mind you can track your Courier delivery through the Courier GPS system to the point of delivery. A delivery pre-advice text or email is sent you on the day the item is despatched. A second notification, on the day of delivery is then sent giving you details of your 1 hour delivery window. The text or email message allows you to reorganise delivery to another day or select a safe place for your parcel to be left if this is preferred. Royal Mail will also email and or text you your tracking reference so that you may track the progress of your Order to the point of delivery. Please allow 2 to 5 working days for delivery. All delivery times are subject to stock levels and cleared payment. Should any items be out of stock for more than 5 working days we will contact you by email to let you know of your options.

UK MAINLAND 
To avoid any delay, please select the correct UK Zone when entering your shipping address on registration or at checkout. 

Royal Mail 48/DPD Fully Tracked (usually 2 to 4 working days)
From £3.99 (exc. VAT) 
Prices are calculated according to the weight of your order and can be viewed in your shopping basket before checkout. 

Royal Mail 24 Fully Tracked (usually 1 to 2 working days)
From £5.13 (exc. VAT)
Prices are calculated according to the weight of your order and can be viewed in your shopping basket before checkout. 

Courier Delivery (normally 1 to 2 days)
From £6.95 (exc VAT)
Prices are calculated according to the weight of your order and can be viewed in your shopping basket before checkout. 

Next Day - UK Mainland only (not guaranteed) 
Please contact us for this service.
Orders must be placed before 1pm (Monday to Thursday) for this service. Orders placed on a Friday will be delivered the following Monday (exc Holidays). Subject to stock levels and cleared payment.
Up to 10kg: £9.50 (exc. VAT) 
Over 10kg: prices vary according to the weight of your order and can be viewed in your shopping basket before checkout

Saturday Delivery - UK Mainland only (not guaranteed) 
Please contact us for this service.
Orders must be placed and payment received before 1pm on the Friday for this service 
Up to 10kg- £16.00.(exc. VAT) 
Royal Mail or Courier Over 10kg: prices vary according to the weight of your order and will be quoted on request.
 
When sending heavier items where Couriers have to be used the following Zones are classed as Non UK Mainland:
Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isles of Scilly, Northern Ireland, Isle of Wight 

Our Couriers set the following postcodes in the following Zones

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3. 

We will be unable to despatch your Order until the correct delivery charge is paid for the above postcodes. 

Important information: Customers must inform us in writing or in another durable medium within 14 working days from notification of despatch if they do not receive their Orders within this time. We are unable to offer any compensation if non delivery has not been reported to us within this time.

OVERSEAS - Tracked Service From £8.20 (exc. VAT) 
Prices vary by Zone, Country and weight of Order, you will be able to view shipping costs in your Shopping Basket before checkout. 

Europe (Tracked and Signed For) is usually 3-5 working days, from date of despatch. 

Rest of the World (Tracked and or Signed For) is usually 5-7 working days, from date of despatch. 

These times are not guaranteed. Please note that we are not responsible for any Import duties, Taxes or any other Customs clearance charges that may well be charged by Non EU destination Countries or Countries with Customs restrictions. It is the duty of the Customer to pay these charges before parcels will be released from Customs for delivery. Also, where Orders are over 2kg in weight and must be shipped via Courier all Non EU Customers will need to provide us with a PID (Personal Identification Number) number- this is a HMRC Customs requirement.
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Website: e-Commerce Factory