HELP & FAQs

HELP USING OUR WEBSITE

Please note: We are a Mail Order Company only - there are no facilities for collection of goods. 
E-mail us: sales@electricalcarservices.com 
For Sales Tel: 01268 778342
For technical advice Tel: 07710 945405
Office hours 9am to 5pm Monday to Friday 

ORDERING ONLINE 

NEW CUSTOMERS:

Login/Register:
Click on the Login/Register button (top right hand side above the Cobra car) 
Click on New Customer button, enter your email address and click on the 'Submit' button
Confirm your email address and create a secure password 

Begin Shopping:

Select a product from the Left Hand Menu
To buy your chosen product, for more information and quantities, click on the picture of the product
Click on the 'ADD' button to add the item to your 'Shopping Basket' (top right hand side under the Cobra car) 
To purchase multiple quantities of a product, select your quantity by clicking on the up and down arrows to the left of the 'ADD' button then click on the 'ADD' button to add the items to your Basket

Shopping Basket:

To view your 'Basket' at any time, click on 'Shopping Basket' (under the Cobra car) and 'View Basket' 
When in your 'Shopping basket' you can remove any product by clicking on the 'waste bin' icon to the right of the product and then clicking on the 'Recalculate' button. 
To change the quantities of a product when in your Shopping Basket, simply change the number in the 'Qty' box to the left of the 'waste bin' icon, next to the product, and click on the 'Recalculate' button

Checkout:
To proceed with your order and make your purchase click on the 'Checkout' button (when in your 'Shopping Basket') to open the Billing and Shipping address page 
Fill in your address details (returning customers will have addresses stored) and select your 'Shipping Method' 
Scroll down and tick the 'Terms and Conditions' box, click on the 'Proceed' button to open the 'view of your order' page. 
At this stage you can still change your order by clicking on the 'Back' button or to continue and pay for your order click on the 'Proceed' button 
In the 'Secure Payment' Pages choose your payment method, fill in the requested details and click on the 'Make payment' tick, once only. 


You will be sent an email with your order details. We will also send you notification by email when your order has been despatched. 
Please note for added security we do not store, or have access to, any Customers' card payment or personal details on this site. 

ORDERING BY PHONE

By ordering over the phone you are agreeing to our website >>Terms and Conditions

Simply call 01268 778342 between the hours of 9.00am and 5.00pm Monday to Friday (excluding Bank Holidays). 
When ordering, have the quantities and part numbers you require and your credit/debit card details ready.

Please note: For Next Day service, orders placed, with cleared payment by 1.00pm, will be despatched the same day provided the goods ordered are in stock. You will be sent an email with your order details for your confirmation before despatch. We are unable to accept responsibility for any errors in the order process unless we receive written(email) confirmation that all details of your order are correct.
Should you require any technical help/advice with any products you wish to purchase, please email: tech@electricalcarservices.com or phone our technical help number: 07710 945405

COMPLAINTS PROCEDURE

Should you have any complaints about our services or products then please email us at sales@electricalcarservices or write to us at ECS, 182 Eastwood Road, Rayleigh, Essex SS6 7LY. All complaints must be received in a durable medium and will be dealt with in a fair and confidential manner within 5 working days. We will endeavour to resolve any dispute within 30 days, keeping you informed along the way.

For our 'Delivery& Shipping Rates', 'Returns policy', 'Terms and Conditions' and to 'Contact us' please click on the relevant buttons at the foot of this screen
Payments powered by Worldpay Mastercard Mastercard Secure VISA Verified by VISA MAESTRO American Express JCB Paypal
Website: FJB Digital